Customer Reviews:
Showing reviews 1-5 of 836
 Easy and Excellent Device! September 3, 2010
M. M. Weiner (Wisconsin)
I was nervous about getting this, not being especially good at hooking up things plus we have a 10 year old TV and older equipment for our internet. I have a Netflix account where we get one movie at a time and I have been watching instant movies on my laptop and we got sick of it.
I ordered this when it was a goldbox special at 79.99 and waited for my day off to be relaxed while I set it up. Well...since it took only a matter of minutes before I was watching my first movie and all the worry was for nothing! Worked with my old TV and equipment and its awesome!
We love it so much I ordered a second one from Amazon which is now 69.99 for our bedroom downstairs.
Its an amazing enhancement to my Netflix membership and well worth it. This winter when the storms are blowin' outside we will be snug as bugs watching a movie on our amazing roku player!
Just buy it, especially since its such a great price now, you will never regret it!
 Great while it lasted September 2, 2010
sarai (MA)
Used it daily for one year, then it just died for no reason. Cheap and effective, but don't expect it to last long.
 Streaming of Netflix consistently fails - Customer Support is awful September 1, 2010
Michael Griffin (San Francisco, CA)
0 out of 1 found this review helpful
I've been a Roku user for almost a year, and would never buy their product again, for two key reasons:
1. Streaming issues with Netflix
Roku has a connectivity problem with Netflix Watch Instantly which causes it to drop the connection every few minutes. This makes it virtually impossible to have a good user experience with Netflix. The service works flawlessly with Amazon Video On Demand, but Netflix is a disaster. This is a widely reported problem, and from time to time, credits have been issued to users due to the problem.
2. Awful, and I mean just atrocious, customer service
Roku runs its customer service out of India. Customer service works through a set of resolution steps which completely ignore the reported issues of the customer. If customer service is unable to resolve the case, they log a ticket, and then you wait AT LEAST FIVE BUSINESS DAYS before you get your next response. The eventual response will ignore all previous case history and attempt to walk you through the same steps. Escalation to live support for technical issues is impossible. When I complained, I was told "Don't worry, you're our very special customer".
Apple may experience the same issues, and the lack of access to Amazon is definitely a shortcoming, but I would absolutely never repeat the Roku experience.
 Now I can survive my GF's cable free house September 1, 2010
Irishwolf (Seattle, WA)
1 out of 1 found this review helpful
I bought the Roku HD player because my girlfriend does not believe in cable but I spend a lot of time at her house. Now I can watch movies from my Netflix cue anytime I want without having to lug my laptop and get it plugged in to her TV every day. The quality is far superior to what I was getting out of my HP notebook even though it also has an HDMI output. The Roku hardly ever needs to rebuffer, and it starts the movies much more quickly than my notebook computer does. The only reason that I took away one star is because it does not have access to Hulu for network television. Her antenna reception is terrible and it is so frustrating to try to get through an entire television show tih signal loss ever 5-10 seconds. If the Roku could stream Hulu or some other service with current, or even last week's episodes of network shows it really would replace cable.
Love it, seriously it is the best little device. September 1, 2010
APC (West Hollywood)
Have one in the living room (HD) and one in bedroom (XR). It is so easy to use. I love having the extra Netfix choices when I do not feel like watching cable. I have discovered that I can also rent movies from Amazon on this thing! It offers other program features that as of now I do not subscribe to. Am very happy I finally bought one, (well two).
Showing reviews 1-5 of 836
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